British Gas to pay £1 million for mis-selling

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The largest energy supplier in the UK has made £1 million available to compensate customers it ripped off during sales schemes at the Westfield shopping centre and Sainsbury’s stores.

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British Gas mislead customers in shopping centres and supermarkets

“Looking after your world”, or perhaps not. British Gas has had to put aside £1 million to compensate customers it mislead.

Ofgem said it welcomed the package which is made up of payments of “£566,000 direct compensation to affected customers and £434,000 to help vulnerable customers via the British Gas Energy Trust”.

British Gas staff made “exaggerated savings claims” and “did not compare tariffs on a like for like basis” during the period of February 2011 to March 2013.

In some cases customers were told they would make a saving if they switched, only to end up paying more after taking up the offer of a transfer.

Sarah Harrison, Senior Partner in charge of enforcement said: “Ofgem welcomes British Gas’ action to tackle its sales failures and compensate customers quickly when it became aware of mis-selling.

“Ofgem expects all suppliers to put this poor behaviour behind them and really start acting in a way that will help consumers trust energy suppliers. Where they don’t, Ofgem will act.”

Sources: Ofgem secures £1 million payment by British Gas for mis-selling –