Code of Practice

Consultant Code of Conduct

1. Utilities Savings (US) Consultants will not act in a way that brings the company (Utilities Savings Ltd.) or themselves into disrepute and should demonstrate openness, clarity and truthfulness in their dealings with clients.
2. US Consultants should always obtain a letter of authority from a client, be aware of industry timescales, appreciate suppliers’ operational needs and understand the implications of hurried or out of contract price seeking.
3. US Consultants will treat client data in a confidential manner at all times.
4. US Consultants will issue to the client on request an agreement or contract that indicates what the Consultant will do for the Client. This document must include the following:
1. The named parties.
2. The date the contract commences and terminates (if appropriate) or clarity that it is an evergreen arrangement.
3. Any termination conditions as appropriate.
4. Consultants must indicate they are working on behalf of a single supplier or making a trawl of the market.
5. The origin of all considerations. (i.e. Commissions or fees received)
6. What services will and/or can be delivered.
7. The obligations that are requested from the client.
5. A US Consultant should identify what (if any) post contract services that are offered to the client and on what basis.
6. A US Consultant will not prevent or attempt to prevent a client from speaking to his suppliers at any time. (The Consultant requests to be advised beforehand if this is the case).
7. A US Consultant will set in place a process to ensure the services offered will continue in the event of holidays, sickness or any other absence from work.