Emergencies

Emergency contact details for electricity and gas supplies

Should you have an emergency such as a gas leak or other physical problem related to your supply, call the appropriate number below:

Gas

Nationwide Gas Emergency Number: 0800 111 999

Electricity

• There are 14 Distribution Zones in the UK, operated by seven Distribution Network Operators.
• Depending on the area they are in, customers must ring the appropriate number if they have an electrical fault or problem.
• This area can be double-checked against the first 2 digits of the bottom line of the customer’s MPAN (Supply Number).
• It does not matter who supplies the customer’s electricity, the DNO is always the same.

AREA	AREA NAME	DISTRIBUTOR	TEL
10	East Midlands	Central Networks	0800 0568 090
11	Eastern	EDF Energy Networks	0800 783 8838
12	London	EDF Energy Networks	0800 028 0247
13	Manweb	Scottish Power Energy Networks	0845 272 7999
14	Midlands	Central Networks	0800 328 1111
15	Northern Electric	CE Electric UK	0800 66 88 77
16	Norweb	United Utilities	0800 195 41 41
17	Scottish Power	Scottish Power Energy Networks	0845 272 7999
18	Scottish Hydro-Electric	Scottish & Southern Energy	0800 300 999
19	Seeboard	EDF Energy Networks	0800 783 88 66
20	Southern Electric	Scottish & Southern Energy	08457 70 80 90
21	South Wales	Western Power Distribution	0800 052 0400
22	South West	Western Power Distribution	0800 365 900
23	Yorkshire Electricity	CE Electric UK	0800 375 675

Remember, these companies only run the physical transmission networks. For any queries relating to your contract or bill talk to your supplier.

If you don’t know your MPAN/MPR and you aren’t sure who is supplying you, contact MPAS (Meter Point Administration Service) for your area – the numbers can be found on the Electricity Distributors page.