Energy Emergencies

Emergency contact details for electricity and gas supplies

Should you have an emergency such as a gas leak or other physical problem related to your supply, call the appropriate number below:


Nationwide Gas Emergency Number: 0800 111 999


  • There are 14 Distribution Zones in the UK, operated by seven Distribution Network Operators.
  • Depending on the area they are in, customers must ring the appropriate number if they have an electrical fault or problem.
  • This area can be double-checked against the first 2 digits of the bottom line of the customer’s MPAN (Supply Number).
  • It does not matter who supplies the customer’s electricity, the DNO is always the same.
10East EnglandUK Power Networks0800 783 8838
11East MidlandsWestern Power Distribution0800 6783 105
12LondonUK Power Networks0800 028 0247
13North WalesSP Energy Networks0800 001 5400
14West MidlandsWestern Power Distribution0800 6783 105
15North East EnglandNorthern Powergrid0800 66 88 77
16North West EnglandElectricity North West0800 195 4141
17North ScotlandSSE Power Distribution0800 300 999
18South ScotlandSP Energy Networks0800 092 9290
19South East EnglandUK Power Networks0800 783 8866
20Southern EnglandSSE Power Distribution0800 072 7282
21South WalesWestern Power Distribution0800 052 0400
22South West EnglandWestern Power Distribution0800 365 900
23YorkshireNorthern Powergrid0800 375 675

Remember, these companies only run the physical transmission networks. For any queries relating to your contract or bill talk to your supplier.

If you don’t know your MPAN/MPR and you aren’t sure who is supplying you, contact MPAS (Meter Point Administration Service) for your area – the numbers can be found on the Electricity Distributors page.