Emergency contact details for electricity and gas supplies
Should you have an emergency such as a gas leak or other physical problem related to your supply, call the appropriate number below:
Nationwide Gas Emergency Number: 0800 111 999
- There are 14 Distribution Zones in the UK, operated by seven Distribution Network Operators.
- Depending on the area they are in, customers must ring the appropriate number if they have an electrical fault or problem.
- This area can be double-checked against the first 2 digits of the bottom line of the customer’s MPAN (Supply Number).
- It does not matter who supplies the customer’s electricity, the DNO is always the same.
|AREA ID||AREA NAME||DISTRIBUTOR||TEL|
|10||East England||UK Power Networks||0800 783 8838|
|11||East Midlands||Western Power Distribution||0800 6783 105|
|12||London||UK Power Networks||0800 028 0247|
|13||North Wales||SP Energy Networks||0800 001 5400|
|14||West Midlands||Western Power Distribution||0800 6783 105|
|15||North East England||Northern Powergrid||0800 66 88 77|
|16||North West England||Electricity North West||0800 195 4141|
|17||North Scotland||SSE Power Distribution||0800 300 999|
|18||South Scotland||SP Energy Networks||0800 092 9290|
|19||South East England||UK Power Networks||0800 783 8866|
|20||Southern England||SSE Power Distribution||0800 072 7282|
|21||South Wales||Western Power Distribution||0800 052 0400|
|22||South West England||Western Power Distribution||0800 365 900|
|23||Yorkshire||Northern Powergrid||0800 375 675|
Remember, these companies only run the physical transmission networks. For any queries relating to your contract or bill talk to your supplier.
If you don’t know your MPAN/MPR and you aren’t sure who is supplying you, contact MPAS (Meter Point Administration Service) for your area – the numbers can be found on the Electricity Distributors page.