The number of complaints dealt with by the energy ombudsman in the first six months of this year was more than the total for the whole of 2013. It was revealed that serious complaints about energy companies have soared, more than doubling in the first half of 2014 compared to the same period last year. In total there were 22,671 … Read More
The freeze will affect 5 million UK households, and will be financed by £100m of cost-cutting measures, including 500 job losses. The UK’s second-largest electricity and gas supplier, Scottish & Southern Energy, has announced the domestic energy sector’s longest ever ‘unconditional price promise’ at 26 months, having last raised its prices in November 2013. The company says the move will … Read More
The energy regulator has posted a first draft document outlining what rules and regulations could go into its Third-party intermediary (TPI) code of practice. The code, if it ever comes into existence, will aim to keep brokers acting in a way that is “fair, honest, appropriate and transparent”, the document states. We reported on this some weeks ago, when Ofgem … Read More
None of the six major energy suppliers will continue to roll business customers into new contracts without their explicit consent. The “Big Six” all promised to stop the tactic, although they are essentially only pre-empting new rules being put in place by Ofgem, the energy regulator, as part of their ongoing Retail Market Review. We recently reported that three of … Read More
In a press release on Monday, Ofgem proposed new measures designed to shake up the business energy market, and encourage energy suppliers and brokers to provide a better service.
The industry regulator, Ofgem, has fined British Gas due to ‘basic failures’ found in its procedure for handling customer complaints. The energy giant British Gas was fined the amount after being found it was not re-opening cases that its clients had indicated were still not resolved. This comes only shortly after British Gas Business, the commercial-only arm of the firm, … Read More