Ofgem announces TPI Code of Practice

adminBusiness Electricity, Business Gas, Utilities Market Regulation

Energy consultants and brokers are to be regulated with a new Code of Practice, enforced by the energy regulator later this year. As part of the ongoing Retail Market Review, Ofgem is placing a license obligation on suppliers to only deal with Third-party intermediaries (TPIs) that are accredited to an industry-governed code of practice. The regulator was granted new powers … Read More

All of the Big Six end auto-rollover contracts

adminBusiness Electricity, Business Gas, Utilities Market Regulation

None of the six major energy suppliers will continue to roll business customers into new contracts without their explicit consent. The “Big Six” all promised to stop the tactic, although they are essentially only pre-empting new rules being put in place by Ofgem, the energy regulator, as part of their ongoing Retail Market Review. We recently reported that three of … Read More

Energy regulator considers TPI code of practice

adminUtilities Market Regulation

The energy regulator, Ofgem, is considering new ways to monitor Third-Party Intermediaries (TPIs) in the business retail market. As part of its Retail Market Review, the energy regulator Ofgem is looking at ways to rid the business energy market of ‘rogue TPIs’. There is currently no mandatory form of regulation for energy brokers, consultants and switching websites that serve the … Read More

Ofgem fines SSE £10.5 million for mis-selling

adminBusiness Electricity, Business Gas, Utilities Market Regulation

Scottish & Southern Energy (SSE) have been found guilty of the most widespread case of mis-selling in the history of the UK utilities market. The energy giant was found guilty of cultivating an internal culture of lying and misleading customers over the phone and on the doorstep. Ofgem, the energy regulator has called it the most “prolonged and extensive” case … Read More

Ofgem plans to protect more businesses

adminBusiness Electricity, Business Gas, Utilities Market Regulation

The energy regulator will protect 160,000 more businesses from sneaky supplier tactics from this summer. Ofgem are to put extra measures in place to stop electricity and gas companies from treating small and medium size businesses unfairly. Measures include plans for simpler, fairer business tariffs, an enforceable code of conduct for energy suppliers, and more time being given to switch … Read More

Ofgem staff pocket £1million in bonuses

adminBusiness Electricity, Business Gas, Utilities Market Regulation

Figures show that the energy regulator has given some staff bonuses in excess of £20,000. Scandal? Fair? Or just a gravy train? The information was revealed after shadow energy secretary Caroline Flint submitted a written request in parliament. In summary: Two people received over £20,000 in 2010. 14 people received £10,000 in 2010 – 2011. 38 people received £5,000 in … Read More