SSE freezes domestic prices until 2016

adminBusiness Electricity, Business Gas, Utilities Market Regulation, Wholesale Utilities Markets

The freeze will affect 5 million UK households, and will be financed by £100m of cost-cutting measures, including 500 job losses. The UK’s second-largest electricity and gas supplier, Scottish & Southern Energy, has announced the domestic energy sector’s longest ever ‘unconditional price promise’ at 26 months, having last raised its prices in November 2013. The company says the move will … Read More

Ofgem drafts code of practice for TPIs

adminUtilities Market Regulation

The energy regulator has posted a first draft document outlining what rules and regulations could go into its Third-party intermediary (TPI) code of practice. The code, if it ever comes into existence, will aim to keep brokers acting in a way that is “fair, honest, appropriate and transparent”, the document states. We reported on this some weeks ago, when Ofgem … Read More

All of the Big Six end auto-rollover contracts

adminBusiness Electricity, Business Gas, Utilities Market Regulation

None of the six major energy suppliers will continue to roll business customers into new contracts without their explicit consent. The “Big Six” all promised to stop the tactic, although they are essentially only pre-empting new rules being put in place by Ofgem, the energy regulator, as part of their ongoing Retail Market Review. We recently reported that three of … Read More

British Gas fined £2.5m by Ofgem

adminBusiness Electricity, Business Gas, Utilities Market Regulation

The industry regulator, Ofgem, has fined British Gas due to ‘basic failures’ found in its procedure for handling customer complaints. The energy giant British Gas was fined the amount after being found it was not re-opening cases that its clients had indicated were still not resolved. This comes only shortly after British Gas Business, the commercial-only arm of the firm, … Read More